Cancellation & Deposit Policy
Cancellation, authorization-release, settlement, and capacity-release rules for booking requests and confirmed bookings.
- Effective date
- Policy version
- live-payments-2026-08-v3
Applicable legal rights
The self-service deadlines in this policy describe BC Snow Tuning's booking cancellation process. They do not limit any cancellation, refund, or other rights available under applicable law.
Before owner approval
An eligible requested booking may be cancelled through secure booking status. Any uncaptured card hold is released safely before cancellation completes, and reserved capacity is released. No captured payment is automatically refunded because none has been taken.
After owner approval but before final customer acceptance
The customer may decline the final booking offer or correct details before accepting it. The booking does not become confirmed. Any uncaptured authorization is released through the existing safe release workflow and reserved capacity is released when the request is cancelled.
After final customer acceptance
After the final review is accepted and the booking is confirmed, the existing eligible pre-pickup cancellation-request workflow applies. A submitted request requires owner review and does not automatically create a cancellation or refund.
After pickup
Self-service cancellation is unavailable after pickup. Use the Contact page for cancellation or booking-change questions. Owner settlement, refund, and cancellation controls remain subject to the booking and payment records.
Captured and offline payments
Captured card payments and cash or Interac records use the owner settlement workflow. Stripe refunds may be partial or full, cannot exceed the refundable card balance, and are not complete until reconciled. Cash and Interac corrections use append-only reversal records.
Next-day and booking changes
If an accepted next-day request cannot be honoured, the booking must be rejected, cancelled, or rebooked with the customer's agreement. Price increases and material booking changes require the applicable fresh customer approval.